Frequently Asked Questions
Everything you need to know about your High Country Outfitters order.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping via FedEx or UPS generally takes 3-5 business days depending on your location in the continental United States.
What is your return policy for apparel and footwear?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that footwear must be returned in its original box to be eligible for a full refund.
How do I determine the best size for me?
Each product page features a detailed 'Size Guide' button. Since we curate high-quality outdoor brands with varying fits, we recommend checking the specific measurements provided for each garment.
Do you offer international shipping?
Currently, High Country Outfitters ships exclusively to addresses within the United States and Canada. We are working on expanding our logistics to reach our international community soon.
Are your products covered by a warranty?
Yes, we stand behind the quality of our gear. Most of our premium brands offer a manufacturer's warranty against defects. If you experience an issue, contact our support team and we will help facilitate the claim.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify an order within 30 minutes of placement by contacting our customer service team via live chat or phone.